Support & help
Home Heads Up is a small, free app with no account. If something isn’t right, or you just have a question, we’re happy to help.
Contact us
Email [email protected]. We usually reply within a couple of business days. It helps to include your suburb and council, and what you expected to happen.
Quick answers
- My bin day looks wrong. Councils occasionally change runs. In the app, open My home → Bin setup to check or set your collection day, or email us your address and we’ll look into the data.
- I’m not getting notifications. Check My home → Notifications & quiet hours, make sure “Pause everything” is off, and that notifications are allowed for Home Heads Up in your phone’s settings.
- Weather or UV heads-ups aren’t showing. These are turned on per home under My home, and only fire when they’re actually actionable — never as a generic forecast.
- I want to delete my data. Open My home → Delete my data. There’s no account, so that removes everything we hold, immediately. See our privacy page.
Guides & more
Many everyday questions are covered in our reminder guides and the blog. You can also look up your bin day, see supported councils, or read about our data sources.
Home Heads Up is created and maintained by Grigory Frolov.